I've built a solid skill set in both technical and interpersonal areas, helping me transform data into actionable insights and collaborate effectively with others.
Explore my data analytics projects that showcase problem-solving through data visualization and insights.
Interactive Power BI dashboard tracking key operational metrics including order fulfillment, customer satisfaction, and team performance.
Analyzed customer behavior data to identify key factors leading to churn, creating a predictive model to retain at-risk customers.
Interactive Excel dashboard tracking sales performance across regions, identifying top-performing areas and growth opportunities.
Daraz Bangladesh Limited
Planned and optimized delivery routes for maximum efficiency and timely deliveries. Monitored driver performance, reducing delays and improving customer experience. Learned to analyze logistics data and spot operational bottlenecks.
Daraz Bangladesh Limited
Coordinated day-to-day warehouse and logistics operations. Analyzed operational data to identify inefficiencies and suggest process improvements. Collaborated with various teams to ensure smooth and timely order fulfillment.
Xtreme Solution
Coordinated day-to-day operations and supported process improvements to enhance service quality. Worked closely with cross-functional teams, streamlining workflows and boosting efficiency. Discovered passion for using data to solve business problems.
Genex Infosys Limited
Handled 120+ customers daily, achieved A-Bucket for 15 months straight, and won 2 Best Employee Awards. Promoted to team mentor in 3 months and trained 25—30 people, leading them to win Best Team Award. Built strong communication and mentoring skills.
I started my career in 2017 as a Customer Service Associate, and it didn't take long for me to discover the power of Excel. I still remember the first time I updated a file that helped over 200 colleagues serve customers more smoothly—it felt like I'd found a superpower. That spark led me to explore data analytics in 2021. Since then, I've been learning and applying tools like Power BI and SQL to solve real-world problems, whether at work, in organizations I collaborate with, or even for friends and family. My goal is simple: turn everyday data into insights that make decisions easier and processes smarter.
I typically respond within 24 hours.